Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

When considering a display or merchandiser, our goal at Structural Concepts is to make it a seamless process from the initial installation to its on-going operation. For any additional questions, please contact our customer service department at 1-800-433-9489 or email us at Product.info@structuralconcepts.com

You can call Structural Concepts Technical Service department for troubleshooting assistance. Call 800-433-9489. We are available from 8 a.m. to 8 p.m. EST. You can also connect with our Technical Service staff through our website.
Structural Concepts products are covered by a 1-year parts & labor warranty and a 5 year compressor warranty. Refer to our resource page for a full description of our product warranty.
Structural Concepts products are manufactured in Muskegon Michigan.
Structural Concepts are made to order based on each customer’s selected options. Products cannot be returned without prior approval from Structural Concepts. Please contact our manufacturer’s representative for your area to inquire about a possible return.
Lead times vary by model and the options selected. Most equipment ships in 4-6 weeks.
Structural Concepts has representation across the United States, Canada, and Mexico. Please search for our manufacturer’s representative in your area to request a quote.
It’s best to submit your purchase order to our manufacturer’s representative for your area. Purchase orders can also be e-mailed to purchaseorders@structuralconcepts.com
All Structural Concepts self-contained refrigerated models must have barrier free air intake and discharge. Refer to each model’s product specification sheet for details on the necessary air flow.
All product dimensions, including utility connection details, are located on each model’s product and technical specification sheets. Refer to a model’s product page for direct links to these documents.
Self-contained refrigerated models require monthly cleaning of the condenser coil. Refer to the model’s operating manual for details.
Plug the model in and you’re ready to go. Self-contained refrigerated models include an onboard condensate pan for defrost water and a pre-set controller for defrost cycles. Refer to our start up video on our Resources page or click the link https://youtu.be/wfZttF_eMW4
Please e-mail general product questions to product.info@structuralconcepts.com
Refrigerated and heated merchandisers must be placed in an environment with proper air ventilation. Consider the 5/10/15 rule when determining where to place equipment. Stay 5’ away from an exterior window, 10’ away from HVAC vents and 15’ away from an exterior door. Refer to additional details in our Design Guides.
The controller is pre-set from the factory to the proper settings. It is password protected to help maintain the proper settings. If you have any further questions, contact tech support for further assistance.
The air thermometers are reading discharge air. Temperature right off the evaporator coil. There is also a defrost probe mounted on the bottom u-bend of the evaporator coil.
Warm air coming in from outside of the refrigerator will lead to condensation when it comes in contact with a surface below the dew point. The equipment will be either a Type I (75degrees/55% humidity) or Type II (80 degrees/55% humidity). This ambient condition will be the max condition for the unit to be able to sustain. When outside that range, heat load onto the unit, or the lack of pre-chilled product can result in excess condensation that the equipment cannot keep up with.
This Serial label will be found on the equipment on a silver 3x5 foil tag. This tag will be inside the unit by the top light, on the base panel near the main power switch, or on the rear base tub.
There will be an application setting sticker near the controller that will list the settings the controller will need to get programed at to hold proper product temperature.
No, the fans will stay running to keep constant circulation of air.
Yes, ALL product needs to be pre-chilled before getting loaded into the equipment. Any room temperature product will add an extra heat load that can cause the unit to struggle to operate and potentially generate excess water.
Our equipment will operate based on a discharge air set point (coldest part of the equipment). That set point will be in the low 20’s with a 10+ degree temperature swing. The unit will then cycle between about 22 and 35 degrees to be able to hold product temperature below 40 degrees.

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